return policy

Our return policy

The products sold on this website are consumables and items for personal and private use. In order to protect the interests of you and other consumers, we will not be able to return or exchange purchased toys and products unless the products are obviously defective. Please read the relevant text introduction carefully before purchasing. If you have any questions, please contact us in time and we will warmly serve you. If you have any questions about the quality of the product or how to use the product, please contact our customer service staff directly for answers.

What if the item is obviously defective?

If you find an item with obvious defects within 7 days after purchase, such as obvious cracks, no reaction, or failure to vibrate, please take photos or videos and send them to us in time. We will verify with the manufacturer. If it is confirmed that it is a product defect, we will Return or exchange it. To be eligible for return or exchange, your item must contain all original items, parts and packaging, and the buyer must bear the return shipping costs.

We are unable to return or exchange items that are damaged due to the buyer's personal reasons.

Please contact us through customer service. Since the items sold are private items, all returns will be destroyed and will never be repackaged for resale. We will complete the refund process through the following steps.

Obvious product defects

1. Contact customer service

2. Customers provide picture or video evidence

3. We conduct confirmation audits with manufacturers

4. Customer service will contact the customer to confirm whether the product can be returned or exchanged.

5. The customer sends back the goods (with spare parts fully packaged)

6. We confirm the returned products received

7. We send you new items