Frequently asked questions

How to charge sex toys?

General sex toys contain built-in lithium batteries and are equipped with magnetic or plug-in charging cables. Ordinary USB charging plugs can be used, but fast charging plugs are not recommended. When charging, the indicator lights of most sex toys will flash. The charging time generally ranges from 3 to 6 hours. The indicator light is always on or the color changes, indicating that it is fully charged. The use time after full charge ranges from 30 minutes to 2 hours.

How to clean and maintain sex toys?

It is recommended to use a proper amount of cleaning and disinfection spray/shower gel/hand sanitizer (soap is not recommended) after each use of sex toys, and rinse with clean water, then wipe clean, store in a dry and ventilated place, avoid direct sunlight to avoid deformation or bacterial growth. Please pay attention to the product's anti-fall and anti-collision to avoid mechanical failure.

Are our sex toys waterproof?

Yes, the outer layer of most sex toys is TPE or silicone material. These toys can be rinsed with clean water and used in the bathroom. Note that some masturbators and gun machines may contain external mechanical and electronic structures, so they are not completely waterproof.

Do sex toys need to be used with lubricants?

Yes, we recommend using sex toys and masturbators. Use the water-soluble lubricants provided by our store, because silicone-based lubricants may damage the equipment and silicone. Lubricants can help improve comfort and pleasure, and can also prevent accidents such as skin abrasions.

Common after-sales problems with sex toys?

Be sure to read the product manual before use. If there are electronic problems such as the indicator light not flashing when charging, long pressing the product power button without response, etc. during use, please take a video in time and send it to the customer service for confirmation and investigation. After confirmation, you can exchange and reissue. If there are serious defects in the appearance of the product, please contact the customer service staff in time.